Thought Leadership

Read reprints of our latest thought leadership:

• "From Supply Chain to Value Chain: Collaboration is the Key" by Frank Wilhelm for PlanetIT
  
• "Building a Sustainable E-Business CRM Strategy" by Richard White for Call CenterSolutions Magazine
  
• "Customer Relationship Management on the Web" by Richard White for B3 Magazine
  
• "Debunking A Myth - Bigger Does Not Always Mean Better ..." by Tom Frishberg for B3 Magazine
  
• Journal of Business Strategy Article: "Beyond The Promise: Practicalities of
  Developing a Successful E-business Strategy."